Skeelz Privacy Policy

Skeelz is responsible for personal information under its control, including personal information processed on its behalf by service providers. The person responsible for Skeelz privacy compliance is [PRIVACY OFFICER NAME OR TITLE], reachable at privacy@skeelz.ca. This Policy is designed for a Canada-first launch and to reflect the principles of PIPEDA and applicable substantially similar provincial privacy laws. Additional local law may apply depending on where a user lives.

• Directly from you when you create or edit an account, profile, request, quote, message, review, payment, refund request, support ticket, or report.
• From your device when you use app features, including location only after operating-system permission and a user action that requests it.
• From Apple or Google when you use their sign-in, push, or subscription services.
• From Stripe and connected payment services when processing project payments, refunds, disputes, provider onboarding, and payout status.
• From other Skeelz users when they interact with you, submit reviews, report content, or participate in a transaction.
• From service providers that help us host, secure, monitor, moderate, communicate, or operate the Platform.

• Create, authenticate, secure, and administer accounts and sessions.
• Operate client and provider modes and keep shared account details synchronized.
• Match clients with Providers, operate Smart Search, display profiles, favourites and Featured Placement, and support project workflows.
• Deliver messages, notifications, quotes, project updates, receipts, refunds, dispute communications, and support.
• Process eligible payments and provider payouts, verify transaction status, prevent duplicate charges, calculate Platform fees, and manage refunds or chargebacks.
• Moderate text and images, investigate reports, prevent fraud and abuse, enforce policies, and protect users and the Platform.
• Provide AI-assisted features when the required notice and consent have been provided.
• Diagnose errors, maintain reliability, secure the service, and measure product performance using information reasonably necessary for those purposes.
• Comply with accounting, tax, court, regulatory, law-enforcement, payment-network, app-store, and other legal obligations.
• Send optional marketing only where permitted by law and consented to when required.

Skeelz seeks meaningful consent appropriate to the sensitivity and purpose of the information. Some processing is necessary to provide a feature you request—for example, using account data to sign you in or sending payment details to Stripe to process a payment. Optional processing, such as precise location, AI-assisted features, or marketing, should be presented separately when appropriate.

You may withdraw consent to optional processing, subject to reasonable notice and legal or contractual restrictions. Withdrawal may make a feature unavailable. Operating-system permissions for location or photos can be changed in device settings. AI preferences should also be available through Skeelz where the feature supports them.

When AI processing is enabled for a feature, Skeelz may send relevant text, images, project context, or other submitted content to OpenAI to generate Smart Search assistance, provider-profile assistance, or safety moderation results. OpenAI states that API inputs and outputs are not used to train its models by default unless the API customer opts in to data sharing. Skeelz will use AI data only for disclosed purposes and will update this Policy or obtain additional consent where required before materially changing those purposes.

AI outputs and moderation decisions may be imperfect. Skeelz may combine automated processing with rules, database checks, user reporting, or human review. Users should not submit unnecessary highly sensitive information to AI features.

Skeelz does not sell personal information and, as of the Effective Date, does not use the Platform for third-party cross-context behavioural advertising or declare app tracking in Apple’s privacy manifest. If this changes, the Privacy Policy and required consent/disclosures must be updated before the new practice begins.

Some service providers may process information outside Canada or outside your province, including in the United States or other jurisdictions. Information processed in another jurisdiction may be accessible to courts, law-enforcement, or national-security authorities under that jurisdiction’s laws. Skeelz remains responsible for personal information under its control and uses contractual, technical, and organizational measures intended to provide appropriate protection. If Quebec privacy law applies, Skeelz should complete required privacy impact assessments before communicating personal information outside Quebec.

Skeelz should maintain an internal retention schedule and delete or anonymize information when the purpose has ended and no legal, security, dispute, or accounting reason requires continued retention.

Skeelz uses administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including access controls, authentication, secure transport, password hashing where applicable, token/session controls, payment-provider separation, moderation controls, logging, and role-based administrative access. No system can guarantee absolute security. If a breach of security safeguards creates a real risk of significant harm, Skeelz will follow applicable notification and reporting obligations.

• Request access to personal information Skeelz holds about you, subject to lawful exceptions.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent to optional processing, subject to legal or contractual restrictions and reasonable notice.
• Request account deletion and deletion or anonymization of associated information, subject to lawful retention exceptions.
• Ask questions or complain to the Skeelz Privacy Officer and, where applicable, to the Office of the Privacy Commissioner of Canada or a provincial privacy regulator.
• If Quebec law applies, request portability of qualifying computerized personal information collected from you in a structured, commonly used technological format, and exercise other rights available under Quebec private-sector privacy law, including applicable access, rectification, withdrawal-of-consent, and de-indexing/cessation-of-dissemination rights.

Skeelz may need to verify your identity before fulfilling a privacy request and may refuse or limit a request where permitted by law, for example to protect another person’s privacy or preserve information required for an active legal matter.

Service communications such as receipts, security alerts, project messages, refund notices and important account notices are not marketing. Optional commercial electronic messages will be sent only where permitted by applicable law. Where Canada’s Anti-Spam Legislation applies, Skeelz will rely on valid consent or another lawful basis and will provide required sender identification and an unsubscribe mechanism.

The Skeelz marketplace is intended for adults aged 18 and older. Skeelz does not knowingly permit minors to enter into marketplace service transactions. If Skeelz learns that an ineligible minor has created an account, it may restrict or delete the account and associated information as appropriate, subject to legal obligations.

Skeelz may update this Policy when practices, technology, vendors, or legal requirements change. Material changes will be communicated in an appropriate manner and fresh consent will be obtained where required for a new collection, use, or disclosure.

Operator: Skeelz, operated by [LEGAL ENTITY NAME]

Mailing address: [MAILING ADDRESS]

General support: support@skeelz.ca

Privacy Officer: [PRIVACY OFFICER NAME OR TITLE]

Privacy and data requests: privacy@skeelz.ca

Website: https://skeelz.ca