Skeelz Cancellations, Refunds & Payment Disputes Policy

A Client may choose not to pay an accepted quote if payment has not yet been completed, subject to any separate lawful agreement the Client made directly with the Provider concerning cancellation fees, deposits, materials, or other obligations. Skeelz itself will not treat an unpaid quote as a completed Platform payment.

The current standard Skeelz refund-request flow is available only for a project payment that the Platform records as paid and that has remaining refundable funds. An account may not open multiple active refund requests for the same payment. The current standard workflow requests review of the full remaining refundable amount; partial refund requests are not presently supported through the standard in-app flow.

Refunds are not automatic. Skeelz may consider the status of the project, the agreed quote and scope, messages and evidence, whether work started or was completed, safety or fraud concerns, and applicable consumer law. Examples that may support a refund include:

• A duplicate, clearly erroneous, or unauthorized charge, subject to verification.
• The Provider states that they cannot or will not perform the paid work.
• The paid service was not delivered and the parties did not lawfully agree to a non-refundable amount for work or materials already provided.
• A material and documented departure from the agreed scope, where the issue cannot reasonably be corrected.
• Fraud, serious misrepresentation, or a safety issue supported by available evidence.
• Any refund or cancellation right required by applicable consumer law.

A change of mind after substantial performance, dissatisfaction that is purely subjective where the agreed service was performed, or a disagreement unsupported by available evidence may not by itself require a refund, subject always to non-waivable legal rights.

• 1. The Client submits a refund request and reason through the available flow.
• 2. Skeelz records the request and may place it under support review, especially for active, substantially performed, completed, disputed, or higher-risk projects.
• 3. The Provider may be invited to provide a written response and relevant evidence.
• 4. Skeelz may review project records, quotes, messages, payment status, moderation/safety information, and other relevant evidence.
• 5. Skeelz may approve, reject, cancel, or otherwise resolve the request in accordance with the transaction facts, payment-provider rules, law, and Platform policies.
• 6. If approved, Skeelz initiates the refund through the payment processor. Bank/card settlement timing is controlled by the processor and financial institutions and may take additional time.

The reviewed Platform implementation currently supports approval of the full remaining refundable amount through the standard administrative refund flow and rejects standard partial-refund approval. If Skeelz later adds partial refunds, the user interface and this Policy should be updated before that functionality is released.

A refund, reversal, or chargeback may reduce or reverse Provider proceeds. Where permitted by law and payment-service rules, Stripe or Skeelz may deduct the amount from available or future Provider balances, delay payouts, or take other steps required to reconcile the transaction. Providers must not retaliate against a Client for making a good-faith refund or safety report.

A cardholder may have rights to dispute a charge with their financial institution. A bank/card dispute is separate from the Skeelz support process and is controlled by the card issuer, network, and Stripe. Skeelz may provide transaction evidence to respond to a dispute where permitted by law. Opening a chargeback does not guarantee an outcome and may affect the related project and payout records.

Featured Placement subscriptions are billed by the Apple App Store or Google Play and are not part of the project-payment refund workflow described above. Cancel a subscription in the subscription settings of the store that billed you to stop future renewal. Refund requests for a Featured Placement subscription are handled by that store under its refund process. Deleting a Skeelz account ends Featured Placement on Skeelz but does not cancel the store subscription.

This Policy is a Platform process and does not remove a statutory cancellation, refund, chargeback, warranty, misrepresentation, or consumer-protection right that applies to the transaction. In Ontario, online consumer agreements may carry statutory disclosure and cancellation rights in certain circumstances; those rights apply regardless of any narrower Platform policy.

Payment and refund support: support@skeelz.ca. Include the registered account email and the relevant project/payment reference. Never send full card numbers or banking passwords by email.

Operator: Skeelz, operated by [LEGAL ENTITY NAME]

Mailing address: [MAILING ADDRESS]

General support: support@skeelz.ca

Website: https://skeelz.ca